Privacy Policy

1. Introduction

Grainylabs (“we”, “us”, or “our”) operates the grainylabs.com website and the Grainylabs platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide:

• Account information (name, email address, lab name)
• Order data (film types, scan preferences, customer details)
• Communications you send us (support requests, feedback)
• Get Started form submissions (lab name, contact name, email, website, services offered)

Information collected automatically:

• Log data (IP address, browser type, pages visited)
• Usage data (features used, actions taken within the platform)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Grainylabs platform
• Process orders and deliver scan notifications to your customers
• Send you service-related communications
• Respond to your enquiries and support requests
• Monitor and analyse usage to improve our services
• Protect against unauthorised access and misuse

4. Data Sharing

We do not sell your personal information. We may share information with third-party service providers that help us operate the platform (e.g. email delivery via Resend, hosting infrastructure). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal data within 90 days, unless retention is required by law.

6. Your Rights

Under applicable data protection law (including GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability

To exercise any of these rights, contact us at hello@grainylabs.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Cookies

We use essential cookies required for the platform to function (session management, CSRF protection). We do not use third-party tracking cookies or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.

10. Contact

If you have questions about this Privacy Policy, contact us at:
hello@grainylabs.com

Grainylabs — Belgium